FAQ:

Frequently Asked Questions (FAQ)

Welcome to the DesiKarara FAQ section. Here you’ll find answers to common questions about our products, ordering process, delivery, and more.

1. What is DesiKarara?

DesiKarara is an online store offering a wide range of traditional Indian snacks made with authentic, homemade-style recipes. We deliver crunchy, healthy, and delicious snacks right to your doorstep.

2. Are your products homemade?

Yes! Our snacks are prepared using high-quality ingredients with a homemade touch, ensuring you get the taste of real, traditional Indian flavors.

3. How do I place an order?

You can easily place an order through our website:

  1. Browse our snack selection
  2. Add items to your cart
  3. Proceed to checkout
  4. Enter your shipping and payment details
  5. Confirm your order

4. What payment methods do you accept?

We accept a variety of secure payment options:

  • UPI (Google Pay, PhonePe, etc.)
  • Debit/Credit Cards
  • Net Banking
  • Wallets (Paytm, etc.)

5. Do you offer Cash on Delivery (COD)?

Currently, we do not offer COD. All orders must be prepaid using our secure payment methods.

6. Where do you deliver?

We deliver across most locations in India. During checkout, you can enter your pincode to check if delivery is available in your area.

7. How long will it take to receive my order?

Orders are typically delivered within 3 to 7 business days, depending on your location. You’ll receive tracking details once your order is shipped.

8. What are the shipping charges?

Shipping charges vary depending on your order value and delivery location. Free shipping may be available for orders above a certain amount (check homepage or cart for updates).

9. Can I cancel or modify my order?

Orders can only be cancelled or modified before they are shipped. Please contact our support team as soon as possible at desikararaa@gmail.com with your order number.

10. What is your return or refund policy?

Due to the perishable nature of snacks, we do not accept returns. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery for a replacement or refund.

11. How can I track my order?

Once your order is shipped, you will receive a tracking link via email and/or SMS. You can also log into your account to view order status.

12. Are your snacks suitable for vegetarians?

Yes! All our snacks are 100% vegetarian and made using pure ingredients with no added preservatives.

13. How do I contact customer support?

You can reach out to us through:
📧 Email: desikararaa@gmail.com
📞 Phone:na
🕐 Support Hours: Mon-Sat, 10 AM – 6 PM IST

Shopping Cart