Website: www.desikarara.com
Brand: DesiKarara
At DesiKarara, we take great pride in delivering fresh, high-quality snacks to your doorstep. Customer satisfaction is our priority. Please read our Refund and Return Policy carefully before placing an order.
1. Perishable Nature of Products
Due to the perishable nature of our food products, we do not accept returns once the order is delivered. However, we will make every effort to address any genuine concerns.
2. Refund Eligibility
You may be eligible for a refund or replacement under the following conditions:
- Damaged or Spoiled Products: If the product is damaged during transit or spoiled upon arrival.
- Wrong Item Delivered: If you receive an item different from what you ordered.
- Missing Items: If any item from your confirmed order is missing.
3. Timeframe for Reporting Issues
To be eligible for a refund or replacement, you must:
- Notify us within 24 hours of delivery via email or WhatsApp.
- Share clear photographs of the product, packaging, and shipping label.
- Provide your order number and a brief explanation of the issue.
4. Non-Refundable Cases
We do not offer refunds or replacements in the following cases:
- Change of mind after ordering.
- Incorrect address provided by the customer.
- Delays caused by courier services beyond our control.
- Partial consumption of the product.
5. Cancellation Policy
- Orders can only be canceled within 1 hour of placing the order.
- No cancellation is allowed once the order has been dispatched.
6. How to Request a Refund or Report an Issue
You can contact us via:
- Email: desikararaa@gmail.com
- website: www.desikarara.com
Please include:
- Your order number
- A brief explanation of the issue
- Photos or videos (if applicable)
7. Refund Processing Time
- If approved, refunds will be processed within 5–7 business days to your original payment method.
- For prepaid orders, the refund will be made to your bank account or wallet.
8. Replacement Option
In some cases, we may offer a replacement shipment instead of a refund. This will be based on product availability and severity of the issue.
We appreciate your understanding and support. Our goal is to deliver tasty, fresh snacks and a worry-free shopping experience every time!